Customer Service Manager

Elevate customer satisfaction as a Customer Service Manager with Walmart Canada in Whitehorse, YT. You'll lead front-end operations to ensure exceptional service and foster customer loyalty. This pivotal role focuses on coordinating day-to-day front-end activities, ensuring compliance with operational standards while addressing issues for both customers and associates.

Your leadership will be critical in training staff on essential procedures and maintaining a safe work environment, contributing to a seamless shopping experience. Key Responsibilities:

• Ensure adherence to safe work processes and emergency procedures
• Address customer and associate concerns with effective guidance
• Monitor front-end associates and coordinate break coverage
• Provide comprehensive training on systems and company procedures
• Oversee purchase, return, and exchange transactions with accuracy Requirements:
• Minimum age of 16 or older
• Strong experience in customer service or retail management
• Ability to maintain compliance with company programs
• Commitment to promoting company initiatives and programs
• Skills in auditing register accuracy and cash handling Drive excellence in customer service and operations at Walmart Canada while shaping a loyal customer base.