Field Operations Manager, FSD

Summary
Assists in the field operations and support of security services contracts within the Federal Services Division (FSD) to obtain and maintain optimum efficiency, economy of operations, and maximization of profits. Current operations include providing Government contract security services throughout the United States and 4 U.S. territories.

FPS Experience Required. 

Essential Duties and Responsibilities

• Assist in the planning, development, and implementation of FSD operational policies and goals in coordination with the senior FSD staff;
• Manages procurement processes and coordinates with vendors/suppliers to ensure cost-efficient material and resource allocation;
• Analyzes operations to ensure alignment with the technical proposal;
• Monitors field operations to ensure consistent alignment with the Statement of Work;
• Oversees the reconciliation of operational issues facing field managers and supervisors;
• Oversees logistics operations and monitors cost-saving opportunities;
• Interface with all supervisors to resolve Workforce Management System issues;
• Analyzes Collective Bargaining Agreements to support contract proposals and resolve operational discrepancies;
• Conducts market research and furnishes operational data to assist with proposal development;
• Manages, records, and reconciles Security Officer uniform and body armor inventories;
• Monitors and reviews compliance inspections on QA/QC deliverables;
• Manages ongoing audit and compliance activities, practices, and process improvements for Operations;
• Creates reports to identify trends and process efficiencies for Operations;
• Performs all other duties as assigned by the Director, Operations and Training, FSD, and Vice President of Operations and Training.

Supervisory Responsibilities
Assists in the management and supervision of supervisors who control the operations and activities of security officers servicing Government contracts.

Competency: To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researched data; Uses intuition and experience to complement data; designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures. Contributes to profits and revenue; Conserves organizational resources.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Strategic Thinking - develops strategies to achieve organizational goals; understands organization's strengths & weaknesses. Displays willingness to make decisions; exhibits sound and accurate judgment; Adapts strategy to changing conditions; supports and explains reasoning for decisions; makes timely decisions.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans; sets goals and objectives; Organizes or schedules other people and their tasks.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree from a four-year college or university; and three to five years of management experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language.
Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills
To perform this job successfully, an individual should know about Contact Management systems, Internet software, Inventory software, Payroll systems, MS Office Project Management software, and intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

Certificates, Licenses, Registrations
Current/valid state driver’s license
CPR/AED/First Aid Certification

Other Qualifications
Available 24 hours per day, seven days per week. Travel up to 25% to inspect assigned accounts/posts or corporate travel as needed. Ability to pass a drug screen and criminal background check.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Other Tasks
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.