Store Manager cum Delivery Executive (Laundry Franchise) (India)

Job Summary

Responsible for managing daily store operations along with timely pickup and delivery of garments using own bike, ensuring smooth coordination, quality service, and customer satisfaction.

Key Responsibilities:

1. Store Operations Management

Open and close the store on time

Manage daily laundry operations (washing, ironing, packing)

Coordinate with washer/ironman staff

Ensure all orders are processed on time

2. Pickup & Delivery (Runner Work)

Collect garments from customers’ homes/locations

Deliver clothes within promised timelines

Handle garments carefully during transport

Maintain delivery records and receipts

3. Customer Handling

Take orders and explain services/pricing

Handle customer queries and complaints politely

Maintain good relationship with regular customers

4. Order & Billing Management

Maintain order register/software entries

Generate bills and track payments (cash/online)

Ensure proper tagging and tracking of garments

5. Quality Control

Check washing and ironing quality before delivery

Ensure no damage, stain, or mix-up of clothes

Follow brand SOPs and hygiene standards

6. Staff Coordination

Supervise washer/ironman work

Ensure discipline and productivity

Report issues to franchise owner

7. Inventory & Store Maintenance

Monitor detergent, packaging material, etc.

Maintain cleanliness of store

Ensure machines are working properly

Requirements

Must have own bike + valid driving license

Basic understanding of laundry operations

Good communication skills

Responsible and trustworthy

Ability to handle both field work and store work

Experience

1–3 years in retail / laundry / delivery operations preferred

Salary Structure (Example): Fix After Interview

Fixed Salary

Fuel Allowance

Working Hours:

10–11 hours (including pickups/deliveries)

Weekly off as per roster

Key Performance Indicators (KPIs):

On-time delivery rate

Customer satisfaction

Order accuracy (no mix-ups)

Daily sales and repeat customers

Store cleanliness & discipline

Important for Franchise Success:

Fast service = more customers

Polite behavior = repeat business

Zero complaints = solid brand reputation

SHOP ADDRESS: Shop No FF-78, Lord Krishna Market (LKM-1), Gaur Yamuna City, Yamuna Expressway, G.B.Nagar, 203201

Contact No: +91-XXXXXXXXXX

Email Id:

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person