Voice Customer Support ( US Banking)

Experience: 2+ Years

Shift: US Shift

Location: Baner Pashan Link Road (WFO)

• Banking experience is mandatory.*

JOB SUMMARY

• Manage inbound customer calls by addressing reported queries and responding to previously raised requests.
• Execute all responsibilities with a high level of professionalism, courtesy, and efficiency.

WORK EXPERIENCE

• Minimum 2 year of hands-on experience in commercial/corporate banking, treasury management, or digital banking platforms.
• Proven experience in customer interactions including support calls.

KEY DUTIES / RESPONSIBILITIES

• Handle inbound calls to ensure timely resolution of queries from bank customers related to commercial/corporate banking application usage/issues.
• Provide product education, troubleshooting, and platform support across all assigned services.
• Leverage available resources to resolve issues accurately and deliver high-quality service.
• Ensure end-to-end follow-up by documenting actions taken and outlining next steps for each interaction.
• Maintain strict adherence to data security, privacy, and confidentiality standards.
• Demonstrate professional conduct and comply with all safety and security policies.
• Successfully complete the Digital Conversion Professional training program and all mandatory ongoing learning.
• Collaborate effectively with team members to achieve organizational goals.