Technical Support Specialist

Technical Support Specialist Location: London Ontario

Position Type: Full-Time

Vacancy Status: This posting is for an existing vacancy.

About Us

Voices is the trusted voice partner for brands, tech and voice talent. Voices helps scale real voice solutions, across traditional voiceover, Voice AI, and ethically sourced voice data. For more than two decades, the biggest and most beloved brands have trusted Voices to find their voices and bring their projects to life.

Why join us? We're on a mission to shape the future of voice, and we're building a team that's curious, collaborative, and passionate about making great ideas heard.

About the Role

The Technical Support Specialist provides full technical support to all corporate users for in-office and remote software packages. The tasks are diverse and wide ranging, and come with responsibility for administration of many packages. If you are a motivated, self-starter with good self-organizing skills this could be an exciting opportunity.

Responsibilities

In this role, you'll take ownership of the following key areas:

• Providing internal technical support to employees regarding hardware, software, and security.
• Administering and managing Voices' Google Workspace, MDM, Zero-Trust and office network systems.
• Assist HR with onboarding and offboarding tasks, related to hardware and software.
• Manage the process of procuring hardware and software resources for new and existing employees.

What You Bring

We're looking for someone who brings some or all of the following:

• A degree or diploma in computer science or information technology
• Minimum of 1-3 years of experience in a technical support role
• Prior experience in tech support, helpdesk support, or a similar role
• Proficiency in Windows and/or MacOS
• Required to be in the office for a minimum of 3 days/week
• Requires occasional after hours work to resolve urgent requests or to perform network maintenance

Perks & Benefits

In addition to competitive compensation, we offer a range of perks that support your growth, wellbeing, and day-to-day flexibility. Here's what you can look forward to:

• Generous Vacation: We offer 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
• Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
• Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
• Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
• Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
• Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
• A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

Hybrid Work Details: We are a hybrid workplace, allowing employees to work remotely from home. However, this position requires three in-office days per week to support the office network, and to handle hardware delivered to the office. Our office is located at 100 Dundas Street, London, Ontario. Additionally, you may be asked to come into the office as needed with reasonable notice.

Compensation

Salary Range: $50,000 – $60,000

A typical hire for this role generally falls between the minimum and midpoint of the range based on skills, experience, qualifications and internal equity. Employees grow through the range based on performance and demonstrated competencies.

Additional Notes

• All interviewed candidates will receive notification within 45 days of final interviews.
• Our Use of AI in Recruitment: We use an AI tool in our applicant tracking system (Jobvite) to check how well a candidate's experience aligns with the job requirements. This feature, called Talent Match, may label an application as a match or leave it unlabelled. It does not make decisions or reject candidates. Every application is reviewed by our People Operations team.

Our Commitment to Equity & Accessibility

Voices is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences.

If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.

Apply Online

If this sounds like a role where you'd thrive, we'd love to hear from you. Interested candidates are encouraged to send their cover letter and résumé by completing the online application. By doing so, your resume is guaranteed to be reviewed.