Technical Customer Success Specialist
VirtualVocationsRole Overview
VirtualVocations is hiring a entry-level Technical Customer Success Specialist. This is a full-time role in Hayward. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Driving post-implementation success, the full-time Technical Customer Success Specialist will manage customer adoption of EMR ordering workflows and oversee non-EMR data delivery workstreams, ensuring clients effectively utilize Foundation Medicine's technical solutions. Key Responsibilities Drive utilization and adoption of EMR ordering for Foundation Medicine's assays while serving as the primary technical contact post-integration Manage customer-facing coordination of non-EMR data delivery workstreams, including troubleshooting and validation of clinical data files Collaborate with cross-functional teams to coordinate enhancement projects and capture customer feedback for continuous improvement Required Qualifications Bachelor's degree or equivalent experience 2-3 years of experience in customer success, account management, or healthcare IT roles Experience supporting customers in technical or clinical system environments Familiarity with healthcare data standards such as HL7 and structured clinical data formats Understanding of lab and clinical workflows, including compendium management
Frequently Asked Questions
How do I apply for the Technical Customer Success Specialist position at VirtualVocations?
Use the Apply button above to submit your application directly to VirtualVocations. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Customer Success Specialist position at VirtualVocations located?
This position is based in Hayward. VirtualVocations has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Customer Success Specialist at VirtualVocations earn?
VirtualVocations has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Customer Success Specialist role at VirtualVocations posted?
This role was posted on May 25, 2026 (14 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Customer Success Specialist role at VirtualVocations entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements VirtualVocations has listed.
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