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Job Description
A company is looking for a Support Analyst L1.
Key Responsibilities
Troubleshoot business and operational issues related to Warehouse Management Systems (WMS) and ancillary software
Monitor SQL performance and provide data for escalated issues to third-party vendors
Maintain communication with customers and internal teams, documenting all relevant information in the ticketing system
Required Qualifications
BA / BS Degree in Computer Science, MIS, or equivalent
Experience with database queries (SQL / Oracle) and performance tuning
Knowledge of cloud infrastructure and services (AWS, Azure, etc.)
Strong customer service skills and ability to multi-task
Ability to prioritize tasks and self-manage
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