Service Desk Analyst II

A company is looking for a Service Desk Analyst II to independently resolve complex incidents and mentor junior staff.

Key Responsibilities

Independently resolve complex incidents, owning tickets end-to-end with thorough documentation

Provide escalation support to junior staff, ensuring compliance with SOP standards

Troubleshoot advanced identity and authentication issues, and execute Intune configuration changes

Required Qualifications

U.S. citizenship and eligibility for a Secret clearance

4+ years of experience in IT support or technical support roles

Strong working knowledge of Entra ID, Intune, and Microsoft 365 administration

CompTIA Security+ certification required within 6 months of hire if not already held

Strong ticket hygiene and documentation discipline