Senior Manager, Customer Success

A company is looking for a Senior Manager, Customer Success - Ad Solutions.

Key Responsibilities

Manage, coach, and develop a team of Ad Network CSMs while ensuring high standards for client communication and revenue accountability

Carry a personal revenue number and develop account strategies to drive retention, renewals, and upsells

Build training materials and processes for the CSM team, leveraging technology and data to enhance productivity

Required Qualifications

6+ years in digital advertising, ad sales, or a related field

2+ years of team management experience with a proven track record of performance improvement

Startup experience preferred, demonstrating adaptability and resourcefulness

Technical proficiency to independently create solutions and understand product capabilities

Ability to thrive in a hybrid role that combines customer success with commercial impact