Senior Manager, Customer Experience Operations
VirtualVocationsRole Overview
VirtualVocations is hiring a Senior Manager, Customer Experience Operations. This is a full-time role in Naples. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
A company is looking for a Sr Manager, Customer Experience Operations.
Key Responsibilities
Establish the Customer Success Operating Model and define the global cadence for key business activities
Serve as the primary operational partner to Customer Success leadership, translating strategies into actionable playbooks
Manage and mentor the CX Systems Lead, overseeing the roadmap for system evolution and performance metrics
Required Qualifications
5+ years in Customer Success Operations or GTM Business Operations at a high-growth SaaS company
Experience in people leadership, managing technical contributors and systems-focused teams
Proven track record in operational design, including building operating models and process maps
Strong business acumen with the ability to connect CSM activities to company goals
Deep functional knowledge of Salesforce and Gainsight as a business partner
Frequently Asked Questions
How do I apply for the Senior Manager, Customer Experience Operations position at VirtualVocations?
Use the Apply button above to submit your application directly to VirtualVocations. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Manager, Customer Experience Operations position at VirtualVocations located?
This position is based in Naples. VirtualVocations has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Manager, Customer Experience Operations at VirtualVocations earn?
VirtualVocations has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Manager, Customer Experience Operations role at VirtualVocations posted?
This role was posted on April 10, 2026 (59 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Manager, Customer Experience Operations role at VirtualVocations require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. VirtualVocations lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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