Senior Customer Support Specialist

A company is looking for a Senior Customer Support Specialist (Remote). Key Responsibilities Provide advanced troubleshooting and technical support for multiple products Serve as a point of escalation for complex customer inquiries and lead support-related projects Collaborate with internal teams to resolve escalated issues and improve support processes Required Qualifications, Training, and Education At least 4 years of experience supporting Core products or 5 years with Applications products in a SaaS environment Bachelor's degree in Computer Science, Management Information Systems, or equivalent experience Experience managing multiple projects or support tickets in a fast-paced environment Familiarity with support tools and systems such as Microsoft Office, Jira, and Salesforce Experience in leading projects or mentoring junior staff members