Senior Customer Retention Specialist

A company is looking for a Sr. Customer Retention Specialist responsible for handling complex customer interactions and improving customer retention.

Key Responsibilities

Handle complex and high-risk customer interactions focused on retention

Deliver high-quality support across various channels while adhering to SLAs

Identify recurring customer issues and share insights to improve processes

Required Qualifications

3-5 years of experience in customer care, support, or retention roles

Strong experience with customer support tools and communication platforms

Ability to handle escalations and complex customer scenarios

Solid understanding of customer care processes and tools

High accountability and ownership in work responsibilities