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Job Description
A company is looking for a Production Support Engineer II to handle technical issues and ensure customer satisfaction.
Key Responsibilities
Become an expert in the company's products and services
Provide high-quality support and manage inquiries through various channels
Collaborate with cross-functional teams to resolve issues and document learnings
Required Qualifications
3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers
Experience with ticketing systems such as Salesforce or Jira
Good understanding of API technologies and troubleshooting
Intermediate SQL knowledge and experience in a Linux environment
Familiarity with scriptwriting in languages like Python or Ruby
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