Patient Advocate

A company is looking for a Part-Time Patient Advocate.

Key Responsibilities

Manage an average of 60-80 incoming and outgoing patient calls daily regarding medical bills

Utilize the platform to address patient inquiries via live chat, phone calls, and outbound campaigns

Lead the payment posting process and follow up on defaulted payments and insurance claims

Required Qualifications

2-3 years of customer service experience via phone or call center

1-2 years of medical billing, insurance, or related healthcare experience

Ability to work approximately 20 hours weekly

Experience navigating electronic medical record systems (e.g., Athena, eClinicalWorks, Epic)

Proficiency in Google Suite