Manager, Technical Account Management

A company is looking for a Manager of Technical Account Management (West).

Key Responsibilities

Lead, mentor, and motivate a team of Technical Account Managers to deliver exceptional service

Collaborate with various teams on strategic account plans to drive customer retention and growth

Program manage account escalations and ensure timely resolution of technical issues

Required Qualifications

7+ years of experience in a customer-facing technical role, such as TAM or Solutions Engineer

3+ years of experience managing technical customer-facing teams

Practical understanding of cloud services and security best practices, with preferred CSP level certifications

Familiarity with container technologies (Docker, Kubernetes) and their security considerations

B.S. in Computer Science, Engineering, or a related field, or equivalent experience