Client Success Team Lead

A company is looking for a Client Success Team Lead to oversee a team of Client Success Managers and manage client relationships.

Key Responsibilities

Provide leadership and direction to the Client Success Managers, ensuring alignment with business strategies

Accountable for client retention and fostering long-term partnerships within the team's portfolio

Act as the voice of the customer, sharing insights to drive service innovation and client success strategies

Required Qualifications

Proven experience in managing clients within the corporate travel or professional services industry

Previous experience in coaching, leading, or managing a team

Commercially focused with the ability to drive revenue growth and client contribution targets

Strong strategic thinking skills with the ability to balance leadership and client engagement

Deep understanding of the TMC landscape and corporate travel trends