Senior Business Operations Analyst

Location: San Francisco, CA (hybrid)

What is Verse? 

Energy markets are more volatile than ever. Rapid electrification and the rise of AI are driving unprecedented demand for power, while energy costs continue to rise across the globe. For the world’s largest energy buyers, managing energy has never been more complex or more critical.

Verse helps these organizations manage complex power portfolios with confidence by unifying energy data, planning, forecasting, and operations in one tool. Our Energy Cost Intelligence platform, Aria, brings together energy, finance, and operations teams with real-time, finance-ready intelligence—replacing spreadsheets and consultants with precision across the entire energy lifecycle. Built by an expert team of energy buyers, data scientists, and engineers, Verse enables faster, smarter energy decisions that reduce risk and lower energy costs.

The Role

We're looking for a highly analytical Senior Business Operations Analyst to help our customers unlock the full value of the Verse platform. The ideal candidate has a consulting background and thrives at the intersection of customer experience, product strategy, and data-driven insights. You’ll be the voice of the customer internally and a trusted advisor externally, ensuring our users succeed, stay engaged, and help shape the future of our product. 

Key Responsibilities

Customer Engagement & Success

• Support customer onboarding and day-to-day engagement activities to ensure a positive user experience.
• Lead pilots with potential customers in close collaboration with the Data Science, Engineering, and Product teams
• Assist in gathering and organizing user feedback on goals, workflows, and product pain points, and collaborate with Product by documenting recurring customer needs for the product roadmap
• Help prepare and execute data analyses under the guidance of senior team members or the Data Science team.

Commercial Strategy Support

• Work closely with Marketing and Sales to share customer insights, success stories, and use cases.
• Support strategic go-to-market initiatives such as account prioritization, segmentation, and opportunity identification.
• Occasionally assist in high-impact sales efforts by providing context on customer needs and industry trends.

Business Operations & General Support

• Work on improving internal processes related to customer delivery and general business operations
• support the leadership team on preparation for key internal meetings, such as company all-hands
• Work with the CEO on board deck support, as well as presentations and models for investors
• Support product strategy through scoping and market estimates

What We’re Looking For (Minimum Qualifications)

• 2+ years at a top-tier consulting firm or in a similarly rigorous, analytical, and stakeholder-facing role with a strong track record of problem solving and cross-functional collaboration
• High level of proficiency in Excel and PowerPoint
• Experience working in renewable energy space, especially with solar, wind, and battery assets
• Customer-first mindset with the ability to build strong customer relationships, listen and empathize, and translate feedback into actionable recommendations
• Strong communication skills – able to engage technical and non-technical audiences with equal fluency
• Collaborative and proactive, excited to work across functions in a fast-paced, mission-driven environment
• Ability to work cross-functionally with product, data science, sales, marketing teams
• Experience working in renewable energy space

What makes Verse a great place to work? 

• Lead with Empathy: We lift each other up with humility and kindness, always putting colleagues and customers first
• Be Honest & Transparent: We prioritize effective communication to build trust with our team, customers, and stakeholders
• Move with Bal