Job Description
Manage impactful customer interactions as a Customer Support Operations Manager. Focus on driving SLA compliance and enhancing customer adoption through effective team leadership and support strategies.
In this strategic role, you will lead a team of specialists dedicated to providing comprehensive support across various metrics. Ensure operational efficiency and promote a customer-first culture while managing escalations and fostering cross-team collaboration. Conduct analyses and implement training to develop versatile team capabilities in public safety software.
Key Responsibilities:
- Lead and develop a diverse team of support specialists
- Drive team performance and manage ticket queues
- Collaborate with technical teams to resolve escalations
- Develop training materials and competency programs
- Analyze team metrics to improve operational efficiency
Requirements
- Bachelor’s degree in related discipline
- 6-8+ years in customer support management
- Experience with mission-critical software preferred
- Strong analytical and problem-solving skills
- Proficiency with reporting tools and support systems
Elevate customer engagement and satisfaction by leading strategic support initiatives tailored to enhance public safety technology.
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