Project Support Manager

We enable financial institutions to become AI-first digital leaders.

As a global team of professionals, we work with top-tier clients on exciting, high-impact projects in an environment where we learn and grow every day. Every line of code, every voice, every contribution, every challenge, and every success is celebrated here.

We welcome candidates who share our values, bring strong skills, and are passionate about joining us on our journey to shape the digital future of finance.

We are looking for a Project Manager with strong experience in Support projects within financial institutions. The ideal candidate must have extensive project management experience, including software development and banking sector experience, with a minimum of 14 years of industry expertise. The role primarily focuses on application-focused L2/ L3 support projects, adherence to SLAs, and end-to-end management of support and implementation initiatives when necessary.

What you will be doing:

Project planning, communication, and execution. Developing WBS with costing information. Making sure the project is concluded at the cost target and the deadline targets with high quality deliverables. Execute the project delivery based on the plan. Communicating the right information at the right time during the life cycle of the project.

Support Project Management (L2/L3): Manage L2/L3 support operations, ensuring strict adherence to SLAs, incident management procedures, and escalation workflows. Oversee both Infrastructure & Application support, with the majority focused on application support.

Documentation: Guiding and reviewing Requirements Documents, Functional Specs with wire frame diagrams and process charts and Technical Design Documents. Also required to prepare and review proposals for projects and change requests.

Requirements gathering, analysis and management: Organizing meetings with stakeholders for capturing requirements and turning them into an SRS document. Capturing, guiding, and reviewing detailed scope of change requests. Managing scope.

Risks and Dependency Management: Identifying and managing the risks, assumptions, issues, and dependencies of the project and communicating through project status reports and project boards.

Review processes: Actively reviewing project team’s project artifacts and documents.

Pre-sales / Proposals: Presentation of similar projects and related products to the prospects on visits. Engaging in Proof-Of-Concepts engagements held in client premises. Developing proposal scope, initial high level implementation plan, licensing requirements, filling RFP matrixes related to area of knowledge.

Training: Preparing training materials, conducting trainings.

Communications and Presentations: Conducting project presentations, daily huddles, project board, and steering committee meetings.

Implementation Readiness: Ability to lead implementation projects when required, in addition to support projects.

What we are looking for:

14+ years of relevant industry experience

Bachelor’s Degree in IT, Computer Science

Strong experience managing Support Projects, particularly L2/L3

Banking sector experience is a must

Complete command over Agile Scrum and Waterfall and other SDLC Methodologies

Complete command Microsoft Project, Project Planning, and Execution

Complete understanding on Test Management Practices, Test Planning, Test Monitoring, Control and Governance.

Exceptional Presentation Skills, ability to present information on PowerPoint, narrate and explain senior stakeholders.

Strong understanding of Processes, CSM, and CMMI Qualified

PMP certification is a must. PRINCE2, or Scrum certifications are a plus.

Experience in managing large scale enterprise projects in finance industry

Great interpersonal skills, communication, presentation, negotiation, persuasion, escalation management, and conflict management with strong organizing ability. Ability build & develop relationships, to inform and persuade others

Able to travel to international destinations if needed, we strongly advocate remote delivery.

Experience with Microsoft Dynamics CRM

What we are offering:

Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.

Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!

Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!

Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.

Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.

Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.

Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.

Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.

About VeriPark:

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.

https://www.veripark.com