Compliance Officer - DC

LOCATION: ON-SITE REQUIRED IN DISTRICT OF COLUMBIA

SUMMARY

The Compliance Officer is responsible for overseeing inspections, reporting, and field and administrative compliance activities to verify they are performed in accordance with established policies and contractual requirements. This role conducts on-site inspections of provider motor vehicles to confirm compliance with statutory regulations, while also monitoring transportation provider service delivery, including vehicle condition, driver performance, and overall contract compliance. The position serves as an instructor or facilitator for driver training and acts as a liaison to engage providers and drivers, promote adherence to safety standards, ADA requirements, and Department of Transportation (DOT) regulations. The Compliance Officer is responsible for maintaining quality control in field operations through ongoing oversight and evaluation of transportation services.

ESSENTIAL FUNCTIONS:

Reviews upcoming expiration inspection reports statewide.

• Reviews employer records to determine the accidents, traffic violations, and medical information are recorded according to federal and state regulations. Interprets applicable regulations and suggest method of self-inspection to accomplish voluntary compliance with code.
• Inspects vehicle systems such as lights, brakes, tires, directional signals, exhaust systems, and warning devices to detect excessive wear or malfunction. Measures interior and exterior noise levels. Measures efficiency of emission control devices.
• Computes and records weight or utilize portable scale to determine gross weight and distribution of load over axles.
• Reviews vehicle log to verify driver has not exceeded allowable driving hours required permits and licenses are displayed.
• Declares vehicle or driver out-of-service for violation of intrastate interstate commerce regulations.
• Accompanies providers to observe conduct and observance with safety precautions.
• Leads class for Non-Emergency Medical Transportation (NEMT) Provider training according to contractual guidelines and Verida established curriculum. Assures that all NEMT Providers are appropriately trained and operating within compliance of all vehicles, driver, and contractual requirements.
• Follows all Verida policies and procedures
• Regular and predictable attendance
• Report and communicate with management to resolve issues
• Ability to problem solve and in act critical thinking skills to find resolutions while in the field
• The ability to act independently and as part of the compliance team.
• Frequent travel, including overnight travel required
• Works nights and weekends to meet business needs
• Conduct Passenger Assistance Safety and Sensitivity “PASS” driver training class as needed.
• Conduct Basic First Aid and CPR training.
• Conduct Defensive Driving training.
• Recommends best practices and facilitates remedial training, as needed, to ensure safe and timely transportation.
• Investigates and prepares reports on all accidents/incidents as directed.
• Maintains a culture of safety including assisting with regularly scheduled safety/training meetings, observations, and evaluations.
• Reports performance concerns of drivers to management for proper resolution.
• Champion for NetNotes and driver portal. Provide IT feedback and recommendations for product development.
• Available to answer calls and address fleet/training issues after hours and on weekends.
• Serve a point-of-contact related to inspections and training to all departments.
• Ensures all provider vehicle requirements are met and documentation is up to date.

QUALIFICATIONS REQUIRED:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to become a Certified Passenger Assistance Safety and Sensitivity (“PASS”) instructor within three months of hire date.
• Ability to become a Basic First Aid and CPR instructor
• Ability to become a Certified Defensive Driver Instructor.
• Ability to observe and understand business processes ensuring processes are documented accurately
• Able to handle highly confidential and sensitive information
• Ability to work extended hours when the workload necessitates. Could include weekends, evenings, and holidays.
• Ability to travel as needed.
• Ability to handle fast-paced and high-stress situations
• Basic reading, writing, and arithmetic skills
• Strong organizational skills, including time management and follow-up
• Excellent interpersonal, communication, and leadership skills
• Clean motor vehicle driving history as defined by the governing contract.
• Valid Driver’s License.
• Ability to sit or stand for long periods of time
• Other physical activities required to successfully complete assigned duties

PREFERRED QUALIFICATIONS

• Associate degree from an accredited college or university and/or commensurate experience in the areas of fleet management, training, or compliance
• High School Diploma or equivalent with proven experience in transportation operations, field inspections, logistics, and compliance monitoring may be considered.
• Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
• 3-Years training experience. Including hands-on and classroom setting.
• Knowledge of vehicle safety standards, ADA compliance and NEMT regulations.
• Experience conducting on-site inspections, driver evaluations, and vehicle audits to ensure compliance with safety protocols and operational standards.
• Experience preparing clear, accurate written reports documenting findings, compliance issues, and corrective actions.
• Some knowledge of NEMT or public transportation programs.

PHYSICAL RESPONSIBILITIES:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job follows: regularly required to stand, walk, sit reach with hands and arms, climb and balance, stoop, kneel, crouch, and crawl. The employee must be able to lift and/or move more than 50 pounds.

MINIMUM REQUIRED EDUCATION:

High School Graduate/GED. College education preferred. 2 years of relevant experience preferred.