Mental Health Crisis Helpline Counselor Intern (Work From Home, Part Time)

About the internship

Vandrevala Foundation is looking for a part-time, work-from-home intern to support its mental health crisis helpline. This role is centered on offering compassionate assistance to people in distress while learning practical counseling skills in a real-world setting.

The foundation has been active in mental health in India since 2009 and operates a pioneering 24/7 crisis intervention helpline staffed by psychologists with a data capture and retrieval system. Support is delivered through calls, chats, WhatsApp chats, and email, with video counseling planned soon. The organization handles more than 20,000 communications every month and provides interns and freshers with access to a strong clinical archive and knowledge base for hands-on learning, along with structured training and supervision. There are no direct or hidden costs, and the completion certificate includes a performance index page for foreign university requirements.

What you will do

• Assess crisis situations and offer immediate emotional support to callers who are experiencing distress.
• Use your understanding of psychology and social work to guide interventions and suggest appropriate referrals.
• Keep interaction records accurate, complete, and confidential.
• Work alongside a team of professionals to deliver high-quality support to clients.
• Take part in ongoing training sessions and professional development activities.
• Communicate clearly and professionally in both spoken and written English.
• Follow ethical standards and established practices in crisis counseling and mental health intervention.

Who can apply

Applications are open to candidates who can work from home, can begin between 28 June 2026 and 2 August 2026, and can commit to a 3-month internship. Applicants should have relevant skills and genuine interest in the field. Women who are looking to start or restart their careers are also welcome to apply.

Other requirements

• You must have access to a computer and be comfortable using it.
• Willingness to learn and work with the latest AI platform is required.

Additional information

This opportunity is unpaid, offers 30 openings, and requires a 5-day work week with flexible hours. The internship starts immediately. The application deadline is 29 July 2026 at 11:59 PM.

Responsibilities

• Evaluate crisis cases and provide immediate emotional reassurance to people in distress.
• Apply psychology and social work concepts to recommend suitable support measures and referrals.
• Document all conversations carefully while maintaining strict confidentiality.
• Coordinate with colleagues to ensure clients receive responsible and effective care.
• Participate in continuous training and skill-building activities.
• Use strong spoken and written English in all professional communication.
• Follow ethical and best-practice standards in crisis intervention and counseling.

Requirements

• Availability to work from home for the full 3-month duration.
• Ability to join between 28 June 2026 and 2 August 2026.
• Relevant interest and background in psychology, social work, and counseling-related work.
• Strong spoken and written English communication skills.
• Basic computer ownership and computer literacy.
• Readiness to learn and use the latest AI platform.

Perks & benefits

• Certificate of completion
• Letter of recommendation
• Flexible work schedule
• 5-day work week