E-commerce Customer Support Specialist (Shopify Email, Live Chat & Order

RemoteRemotePosted 4 days ago

Role Overview

Upwork is hiring a mid-level E-commerce Customer Support Specialist (Shopify Email, Live Chat & Order. This is a contract remote role, with the team based in Remote. posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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ShopifyORCustomerSupportSpecialistEnglishIfResponsibilities

Job description

We're looking for an experienced E-commerce Customer Support Specialist to provide outstanding support to our customers. Your primary responsibility will be assisting customers via email and live chat, resolving order-related issues, processing refunds and exchanges, and ensuring every customer has a positive experience.

The ideal candidate has previous experience supporting e-commerce brands, communicates fluently in English, and can work independently while maintaining high service standards. If you enjoy helping customers and solving problems efficiently, we'd love to hear from you.

Responsibilities:*

Respond to customer inquiries via email and live chat

Assist customers with orders, shipping, refunds, and exchanges

Investigate and resolve customer concerns promptly

Process order updates and cancellations when required

Keep accurate records of customer interactions

Work closely with the team to ensure excellent customer satisfaction

Requirements*

Previous experience in e-commerce customer support

Excellent written English communication skills

Experience with Shopify or similar e-commerce platforms

Strong problem-solving and organizational skills

Ability to manage multiple customer conversations efficiently

Reliable internet connection and ability to work remotely

About Upwork

Upwork

upwork.com

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Frequently Asked Questions

How do I apply for the E-commerce Customer Support Specialist (Shopify Email, Live Chat & Order position at Upwork?

Use the Apply button above to submit your application directly to Upwork. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the E-commerce Customer Support Specialist (Shopify Email, Live Chat & Order role at Upwork remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a E-commerce Customer Support Specialist (Shopify Email, Live Chat & Order at Upwork earn?

Upwork has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the E-commerce Customer Support Specialist (Shopify Email, Live Chat & Order role at Upwork posted?

This role was posted on July 19, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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