Service Coordinator

Sunnyvale, CA Posted 17 days ago

Role Overview

Unlimitedtechnology is hiring a entry-level Service Coordinator. This is a contract role in Sunnyvale. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers’ ever-changing needs. We secure the facilities and networks of the world’s leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients.

The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager.

Duties and Responsibilities – Service Coordinator

Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.
Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Resolve billable and non-billable service tickets
Generate and process invoices for billable service items
Communicate daily with technicians regarding the ticket/ job Status and schedule.
Attend Close out Meetings where appropriate.
Open Purchase Orders for Subcontractors
Schedule Subcontractors for remote sites and follow thru until close out.
Participation on the Safety Committee
Assist in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
Monitor product order shipment to ensure on-time delivery to customers.
Alert customers on shipping and schedule issues in advance.
Maintain competent understanding of company’s products and their functions.
Coordinate, analyze and improve customer service functions to meet company goals
Attend Close out Meetings where appropriate.

Experiences & Knowledge

High School Diploma or Associates Degree in Finance and/or Accounting
At least 1-2 years experience in administrative support
Proficient in the use of a computer, word and excel knowledge required
Excellent negotiation and communication skills (verbal and written) and the ability to work well and interact with internal/external suppliers and customers.
Strong work ethic and teamwork; “can do” attitude and desire to provide best service. Strong interpersonal and communicative skills
Must be a self starter and quick learner
Self-organized, and able to work with minimum supervision
Ability to be onsite quarterly

Pay Range

$70,000—$75,000 USD

Benefits

Health, dental, and vision coverage
Life insurance
401 (k) w/company match 100% up to 3% and an additional 50% match of 2%
Paid time off
11 Paid Holidays
Company Equity after 1 year

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.

About Unlimitedtechnology

Unlimitedtechnology

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Frequently Asked Questions

How do I apply for the Service Coordinator position at Unlimitedtechnology?

Use the Apply button above to submit your application directly to Unlimitedtechnology. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Service Coordinator position at Unlimitedtechnology located?

This position is based in Sunnyvale. Unlimitedtechnology has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Service Coordinator at Unlimitedtechnology earn?

Unlimitedtechnology has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Service Coordinator role at Unlimitedtechnology posted?

This role was posted on June 22, 2026 (17 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Service Coordinator role at Unlimitedtechnology entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Unlimitedtechnology has listed.