technical support specialist – information technology (IT)

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer science. Computer technology/computer systems technology. Computer installation and repair technology/technician. or equivalent experience. Work setting: Computer hardware or software retailer/wholesaler. Relocation costs not covered by employer. Help desk. Private company, corporation or industry. Tasks: Respond to users experiencing difficulties with computer. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment. Perform data backups and disaster recovery operations. Set up local area networks and connections to the Internet. Troubleshoot, maintain and upgrade web server hardware and software. Supervision: 1 to 2 people. Computer and technology knowledge: Android. iOS. MAC. Device drivers. Networking software. Networking hardware. Servers. Desktop applications. File management software. Security software. MS Active Directory. MS Windows. TCP/IP. Wireless networks. Area of specialization: E-commerce. Security and safety: Bondable. Criminal record check. Transportation/travel information: Valid driver's licence. Travel expenses not paid by employer. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Manual dexterity. Attention to detail. Ability to distinguish between colours. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Excellent oral communication. Judgement. Organized. Ability to multitask. Honesty. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting?. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: Day. Other benefits: Free parking available. Learning/training paid by employer. Team building opportunities. Parking available. Support for newcomers and refugees: Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Supports newcomers and/or refugees with foreign credential recognition. Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Support for mature workers: Applies hiring policies that discourage age discrimination . Supports for visible minorities: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.). Offers mentorship programs that pair members of visible minorities with experienced employees.