Patient Access Representative (Hospital) - Admitting - Per Diem 8 Hour

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.

Departmental Specific Summary

Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs.

Essential Duties

• Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical Record
• Ensure all patients are checked-in hospitals systems
• Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures
• Ensure all documents are obtained and scanned at time of registration as required
• Explain hospital policies regarding insurance benefits, personal items and valuables
• Collects and records patient payments and completes ledgers for all check and cash payments
• Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature
• Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned.
• Receive patient valuables and place in safe according to hospital policy
• Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems
• Transfusion Free Policy is followed
• Verify and document insurance eligibility and confirm and document benefits
• Obtain and or assure verify pre-certifications and authorizations are in place
• Utilize both hospital and professional registration information systems. Completes all fields as required.
• Ability to request financial Liability
• Maintain Accuracy Score above 89%
• Assist Manager/Supervisor with other duties as assigned

Qualifications

• Req High school or equivalent Or equivalent evidence in file required.
• Pref 1 year Hospital experience.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be comfortable with computers and medical terminology.
• Req In depth knowledge of Cerner, most insurance types, and basic computer programs.
• Req Demonstrate excellent customer service behavior.

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $22.88 - $35.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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