Medical Assistant II- Shore Medical Group- Cardiology (Outpatient Offices)

Cardiology Practice Medical Assistant

At Shore Medical Group/Cardiology a member of University of Maryland Medical System, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Job Summary

Under direct supervision of the on-site provider, assists in the delivery of patient care. Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. Fulfillment of job duties requires access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day-to-day operations and patient flow and acts as a resource for Medical Assistant I. Demonstrates leadership by collaboration, teamwork, communication, accountability, customer service, and advanced knowledge of clinical skills.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Patient Experience

• Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
• Follows communication protocols. Responds to customer questions/concerns/complaints and attempts resolution. Pursues service recovery when customer's expectations have not been met.

Clinical Duties

• Gathers and documents brief history and chief complaint in the medical record. Accurately complete and document patient questi