Patient Flow Coordinator

Union: NOWU Clerical 
Number of Vacancies: 2
Site: Princess Margaret Cancer Centre
Department: Radiation Medicine Program Radiation Therapy
Reports to:  Radiation Therapy Managers
Wage Range: $28.10 – $29.84 per hour (start rate is non-negotiable and in accordance to collective agreement requirements)
Hours: 37.5 per week
Shifts: Days
Status: Temporary Full-Time (12 Month Contract) 
Posted Date:  June 7, 2026
Closing Date: July 14, 2026

Position Summary:

As a member of the Radiation Therapy Department within Radiation Medicine Program at Princess Margaret Cancer Centre, the Patient Flow Coordinator is responsible for the overall processing of Radiation Therapy patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following duties and responsibilities:

Duties and Responsibilities

• Performs various reception responsibilities including making Radiation Therapy related appointments and answering patient queries and handling busy telephone activities;
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties;
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the systems;
• Transcribes physician orders and books appointments for tests
• Responsible for ordering and stocking of supplies and setting up of equipment;
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in at timely manner.
• Performs cross-functional duties, as assigned or requested;
• Performs other duties consistent with the job classification, as required.

• Completion of Grade XII or recognized equivalent required
• Minimum of one (1) year related work experience required
• Successful completion of Medical Terminology course or equivalent preferred
• Previous experience working in a Health care environment with knowledge related to radiation medicine is strongly preferred. 
• Previous experience working with the electronic patient records (including the UHN Clinical Desktop applications), other ADT (Admitting, Discharge & Transfer systems), and appointment booking systems related to radiation medicine is preferred. 
• Working knowledge of computer software applications preferably in a Microsoft Office environment 
• Demonstrated commitment to client service and satisfaction 
• Excellent interpersonal and listening skills 
• Strong communication, organizational, time management and problem solving skills 
• Strong judgment / decision making skills 
• Ability to remain calm and composed when dealing with difficult people or situations 
• Ability to work efficiently in a high-pressured environment with simultaneous demands 
• Adheres to confidentiality policy for sensitive patient data and information 
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.