Admissions Representative

*** Ongoing opportunities to join the Unitek Admissions team ***

Under direct supervision, recruit qualified candidates for the college's academic programs in a compliant, 
appropriate, and professional manner. Provide basic information, routine guidance, and assistance to 
potential students on matters related to enrollment and the admissions process. Evaluate and resolve 
student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the 
student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying 
with related governmental regulations and standards of accreditation, and by enrolling only students 
who meet eligibility requirements as published in the college's catalog. Demonstrate positive attitude 
and motivation, concern for students, teamwork, excellent time management skills and the work ethic to 
follow-through on commitment to students and the organization. Use Company approved Admissions 
materials during telephone calls, interviews, and enrollment process. Observe and adhere to all company
policies and best practices. Exercise judgment within defined procedures and practices to determine 
appropriate course of action. All activities will be monitored to ensure consistency with company 
standards.

Job responsibilities:
The expectation is that the majority of an Admissions Representative I time will be spent 
directly interacting with prospects/students either in person or on the phone. It is also expected that 
the Admissions Representative meet all minimum standards outlined per the performance 
management program. 

Prospect/Student Interaction (90%).
Building Relationships
• Take inquiry calls from all potential students interested in knowing or receiving 
information about the programs—including entrance requirements, curricula, and 
academic standards—and encourage qualified prospects to schedule an appointment for 
an interview.
• Return web inquiries and calls promptly to all potential students and give accurate 
information about the programs, including entrance requirements, curricula, and 
academic standards.
• Make outbound phone calls to potential students that have expressed interest in 
attending the institution. Outbound calling efforts are a key component of this role.
• Participation in organized phone-a-thons and dialing campaigns according to company 
best practices is required and is an essential part of day-to-day activity.
• Initiate unsolicited leads and generate new business when not responding to outstanding 
inquiries or working with current prospective students.
• Follow up on all inquiries that fail to schedule or show for an interview.
• Follow up interviews that did not progress in the enrollment process and 
dropped/cancelled students to resolve any issues or address concerns.
Interviews
• Schedule and conduct student interviews, wherein any reference to Financial Aid complies 
with the stated Company Policy.
• Utilize only approved company materials during the interview process, and conduct 
interviews according to the stated policies and process at all times.
• Meet with the potential students to explain the program offering and match the college’s 
benefits and advantages to the student’s needs. Discuss and advise suitable programs in 
accordance with the student’s desires, qualifications, and objectives.
• Make all efforts to ensure that admissions management meets with the potential student 
and is well informed about the student’s motivations and concerns about attending the 
college.

Mentoring and Guidance (5%)
• Provide basic information and routine advice, guidance and assistance to students using 
established procedures and policies on available programs and eligibility requirements, 
including the application of policies, procedures and documentation regarding the 
admissions process.
• Serve as a liaison between student and campus, and make all necessary enrollment forms 
available and assist in completion as needed (including reviewing applications and related 
documentation for compliance, partnering with Finance to ensure a high level of customer 
service during the transition, and following up to ensure that financial aid packaging is 
complete).
• Mentor and advise students to help them identify their unique skills and interests.
• Address any easily resolved inquiries, questions, concerns or issues (may refer more 
difficult issues to a more experienced staff member), and ensure appropriate action is 
taken to the satisfaction of the student, Company, and/or regulatory agencies in 
compliance with policy, procedures and legal requirements.

Administrative (5%)
• Accurately account for all inquiries and the admissions activity associated with all 
Inquiries.
• Complete daily activity reports.
• Ensure that all pre-start paperwork is completed accurately and in a timely manner.
• Keep all required reports current and accurate, including information stored in the system.
• Attend and successfully complete all training for this position, as required at any time by 
the Company.
• Perform other duties as assigned by local leaders.
• Attend meetings as directed by supervisor.

Key Behaviors
• Dependability: Responds to requests for service and assistance.
• Teamwork: Balances team and individual responsibilities.
• Decision Making: Displays willingness to make decisions.
• Communication: Effectively communicates with others.
• Time Management: Can complete all job requirements in allotted time.
• Work Ethic: Displays an organized and result-oriented approach, and motivation to 
perform without extensive direction.
• Accuracy: Displays high quality of work and level of accuracy.
• Performs other duties as assigned.
• Comply with all policies and standards.

Education, Experience, Knowledge, Skills and Abilities:

• Minimum 2 years’ customer service, telemarketing, or sales experience
• Demonstrated ability to fulfill Company Key Behaviors
• Excellent presentation skills
• Bachelor’s degree preferred
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year.  Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401k with company match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program