Azure Cloud / Windows Engineer (L2/L3)

Job Title: -Azure Cloud / Windows Engineer

Experience: -6+ Years

Job Location: -On-site

Employment Type: -Full-Time

Job Summary

We are looking for a highly skilled Azure Cloud / Windows Engineer to join our Managed Services and Cloud Operations team. The ideal candidate will possess strong expertise in Microsoft Azure Public Cloud, Windows Infrastructure (Wintel), Azure Networking, Monitoring, and Incident Management.

The engineer will be responsible for designing, deploying, supporting, and optimizing Azure-based infrastructure solutions while providing L2/L3 operational support in accordance with defined SLAs and ITIL processes. The role requires excellent troubleshooting abilities, automation skills, and customer-facing communication.

Key Responsibilities

Azure Incident Management

• Provide L2/L3 support for Microsoft Azure Public Cloud and Windows Infrastructure environments.
• Troubleshoot and resolve Azure infrastructure, networking, and Windows server-related incidents within agreed SLAs.
• Perform root cause analysis (RCA) for major incidents and implement preventive measures.
• Monitor cloud environments and proactively identify potential issues.
• Manage incidents, service requests, changes, and problem management activities following ITIL best practices.

Azure Infrastructure & Operations

• Deploy, configure, and support Azure infrastructure services.
• Manage Azure Virtual Machines, Virtual Networks, Storage Accounts, Load Balancers, and Security Services.
• Configure and support Azure Backup and Azure Site Recovery solutions.
• Implement locally redundant and geographically redundant architectures.
• Support Azure Active Directory and hybrid identity solutions.
• Assist with migration of on-premises workloads and infrastructure to Microsoft Azure.
• Maintain operational stability, availability, and performance of Azure environments.

Azure Networking & Security

• Design and manage Azure networking solutions.
• Configure Virtual Network Gateways, VPN Connectivity, ExpressRoute, and hybrid network integrations.
• Implement Azure network security and access control policies.
• Manage Role-Based Access Control (RBAC) and Identity & Access Management (IAM) policies.
• Troubleshoot Azure network connectivity, routing, DNS, and firewall-related issues.

Service Delivery Automation

• Develop automation scripts and workflows to improve operational efficiency.
• Identify repetitive operational tasks and automate them using Azure-native tools and scripting.
• Support infrastructure-as-code and cloud automation initiatives.

Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, architecture diagrams, and operational runbooks.
• Contribute to knowledge management initiatives and technical repositories.
• Ensure operational procedures remain current and aligned with best practices.

Escalation Management

• Coordinate technical escalations with internal engineering teams and Microsoft Support.
• Manage critical incidents and provide timely communication to stakeholders.
• Ensure successful resolution of customer issues through effective collaboration.

Required Technical Skills

Microsoft Azure

• Minimum 4+ years of hands-on experience with Microsoft Azure Public Cloud.
• Strong expertise in Azure Infrastructure Administration and Support.
• Experience with:
• Azure Virtual Machines
• Azure Virtual Networks (VNet)
• Azure Storage Services
• Azure Load Balancer
• Azure Backup
• Azure Site Recovery
• Azure Monitor
• Azure Active Directory
• Azure Networking
• Azure Security Services

Windows (Wintel)

• Minimum 3+ years of experience supporting Windows Server environments.
• Strong troubleshooting experience with Microsoft Windows Server platforms.
• Experience managing Active Directory, DNS, DHCP, Group Policy, and related services.

Networking

• Strong understanding of:
• TCP/IP
• DNS
• VPN
• Routing & Switching
• ExpressRoute
• Azure Virtual Network Gateway
• Hybrid Connectivity Solutions
• Experience with network planning, design, and implementation.

Monitoring & ITSM

• Experience working with Azure Monitor and cloud monitoring solutions.
• Hands-on experience with ITIL processes.
• Experience with ticketing and service management platforms.

Database & Business Continuity

• Knowledge of Microsoft SQL Server or equivalent relational databases.
• Understanding of Backup, Disaster Recovery, and Business Continuity Planning.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Network Engineer Associate (AZ-700)
• ITIL Foundation Certification

Desirable Skills

• Docker Administration
• Azure Kubernetes Service (AKS)
• Azure DevOps
• PowerShell Scripting
• Infrastructure Automation
• CI/CD Pipelines
• Cloud Security Best Practices

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong customer service orientation.
• Exceptional verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for learning emerging cloud technologies.

Educational Qualification

• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent experience.

Why Join Us?

• Opportunity to work on enterprise-scale Azure Cloud environments.
• Exposure to cloud transformation and modernization projects.
• Collaborative and technology-driven work culture.
• Career growth opportunities in Cloud Architecture and DevOps.
• Flexible work environment with cutting-edge technologies.