Senior Customer Service Manager (Hybrid) Rogers, AR

About the Role  

The Sr. Customer Service Manager serves as the primary operational partner for one of Uber Freight's strategic manufacturing customers. Based in our Rogers, AR Center of Excellence, you'll oversee day-to-day transportation operations while partnering closely with the customer and cross-functional Uber Freight teams to deliver exceptional service and operational excellence.

In this role, you'll monitor transportation performance, lead customer communications, troubleshoot operational and system issues, and drive process improvements that enhance network performance. You'll collaborate with Operations, Carrier Management, IT, and Client Engagement teams to resolve challenges, improve workflows, and ensure customer objectives are achieved.

This is an excellent opportunity for someone who enjoys combining transportation operations, customer relationship management, and continuous improvement in a highly visible role.

What You'll Do

• Serve as the primary operational contact for a strategic customer, ensuring day-to-day transportation operations are executed successfully.
• Monitor transportation performance using Transportation Management Systems (TMS), operational reporting, and data analytics to identify issues and drive timely resolution.
• Lead customer meetings to review operational performance, discuss KPIs, communicate project updates, and address ongoing business needs.
• Partner with Operations, Carrier Management, IT, Solution Development, and Client Engagement teams to resolve operational and system-related issues.
• Act as the primary escalation point for transportation and system integration issues, coordinating cross-functional teams to ensure timely resolution.
• Support transportation system implementations, process enhancements, and continuous improvement initiatives that improve efficiency and customer experience.
• Analyze carrier performance, transportation data, and operational metrics to identify trends and recommend improvements.
• Assist in documenting operational processes, business requirements, and workflow improvements to support long-term operational excellence.
• Partner closely with Operations leadership to prioritize customer needs and ensure successful execution of daily transportation activities.
• Support customer onboarding, implementations, and strategic projects as needed.

Travel

• 5%

Basic Qualifications

• High school diploma or GED equivalent.
• 5+ years of experience in transportation, logistics, or supply chain operations.
• 2+ years of customer-facing experience within the logistics or transportation industry.
• Experience managing customer relationships while supporting transportation or supply chain operations.
• Experience working with Transportation Management Systems (TMS).
• Strong analytical, problem-solving, and communication skills with the ability to manage multiple priorities.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• Experience leading transportation or supply chain improvement initiatives.
• Experience working with ERP systems such as SAP.
• Experience with EDI/API integrations or supporting transportation system implementations.
• Experience using reporting and visualization tools such as Tableau.
• Project management experience coordinating cross-functional teams and customer initiatives.
• Experience supporting manufacturing or enterprise transportation customers.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.