Localization Program Manager

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

Twitch is a globally renowned brand with a dedicated following across the world. Localization is at the heart of our mission to connect creators with their communities on a global scale.

We're looking for a Localization Program Manager to own the operational core of our localization program — vendor coordination, content workflows, quality processes, and launch execution across 29 languages. You'll join a lean team of senior professionals who operate as strategic partners to Product and Engineering and focus on bringing global users a native experience. Strong performers can take on increasing scope over time.

You can work from San Francisco, CA; Irvine, CA; Seattle, WA.

You Will:

• Manage end-to-end localization into 29 languages, including launches that require creative asset localization, terminology building and testing
• Monitor continuous localization operations while identifying and implementing opportunities for improvement. 
• Run and evolve localization quality processes: coordinate testing, build LQA workflows and propose improvements based on data. 
• Monitor and improve translation quality output by developing and maintaining linguistic assets
• Influence upstream content operations for seamless, context-rich translations. 
• Build localization metrics reports (turnaround, quality scores, cost per word) 

You Have:

• 5+ years of localization project/program management experience
• Experience managing stakeholders and cross-organizational dependencies
• Experience with enterprise localization tools, translation management platforms  (Smartling, memoQ, Phrase or similar), and developing and maintaining linguistic assets and workflows
• Excellent verbal, written, and interpersonal communication
• Native speaker of one additional language

Bonus Points

• An analytical mindset, with the ability to visualize data, connect the dots, and turn localization insights into decisions that drive business and tooling outcomes.
• Native French, German, Chinese or Japanese preferred
• Experience designing and implementing scalable localization processes and technical automation
• Track record of building localization programs from scratch or through transformation
• Experience evaluating MT/LLM quality in production workflows
• Solid understanding of localization metrics and data manipulation

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9236