Senior Analyst for Zendesk Systems and Customer Experience Optimization

Join a dynamic remote team as a Senior Business Systems Analyst focused on Zendesk applications. Leverage your skills in configuration and process automation to enhance customer support experiences. In this senior role, your 5+ years of experience with Zendesk will drive impactful solutions.

You’ll collaborate directly with Customer Support and Operations teams to identify their needs and deliver effective system configurations. Your proactive approach to integrating third-party applications will help refine workflows and heighten overall productivity. Key Responsibilities:

• Manage design and maintenance of Zendesk integrations
• Improve processes based on user feedback and data
• Collaborate cross-functionally to meet business objectives
• Translate user requirements into effective technical solutions
• Lead initiatives for AI and automation within Zendesk Requirements:
• 5+ years of strong Zendesk system experience
• Proficient in automation, macros, and dashboards
• Excellent written and verbal communication skills
• Experience with JIRA, Confluence, and Google Suite
• Drive innovation in third-party system integrations Utilize your extensive expertise in Zendesk and process optimization to transform customer support and operations effectively.