Principal Product Manager, Enterprise Commerce Platform

See yourself at Twilio

Join the team as Twilio’s next Principal Product Manager

About the job

This position is needed to bridge complex, multi-year enterprise deal structures with seamless, institutional-grade product usage experiences. You will empower global sales teams by architecting intuitive commercial frameworks and building secure infrastructure for large corporate clients to manage financial assets and usage across Twilio. We seek an entrepreneurial leader passionate about solving technical scaling challenges at the intersection of traditional enterprise systems and next-generation technology.

Responsibilities

In this role, you’ll:

• Product Strategy & Vision: Define and drive the multi-year product roadmap for the consumption based billing ecosystem, aligning with corporate treasury, finance and GTM teams. Own the long-term vision for building extensible capabilities that support complex, multi-year, sales-led agreements.
• Governance & Security Infrastructure: Design robust, multi-user approval workflows, role-based privileges, and integrate institutional-grade security models 
• API & Developer Experience: Champion the developer journey and experiences. .
• Compliance & Treasury Integration: Collaborate with legal, compliance, and engineering teams to ensure the platform meets global regulatory payment and consumption billing standards.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of Product Leadership: A proven track record of managing high-impact products within SaaS, PaaS, FinTech, or developer platform ecosystems.
• Entrepreneurial Mindset & Strategic Acumen: A self-starter attitude with a deep understanding of how large B2B organizations, GTM teams, and complex, multi-year enterprise sales cycles operate.
• Consumption Billing: Familiarity with modern lare scale consumption billing infrastructure, enterprise payment and billing management
• Strong Technical Chops: The ability to go deep with engineering teams. You are comfortable discussing architectural trade-offs regarding APIs, scalability, and highly distributed ledger systems.
• Mastery of Cross-Functional Communication: Exceptional storytelling skills, with a knack for aligning internal executives, legal/compliance teams, sales orgs, and external enterprise stakeholders.

Desired:

• Education: Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.
• Domain Experience: Prior experience building monetization, billing, pricing engines for top-tier platforms (e.g., AWS, Stripe, Snowflake).
• Technical Skills: Proficiency with SQL/analytics tools (Amplitude, Mixpanel, Tableau), agile delivery frameworks, and a track record of driving cross-functional alignment in remote-first cultures.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.
  Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
  Based in the San Francisco Bay area, California: $201,280 - $251,600 .
  This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

 

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until August 16, 2026, but may change based on business needs.