Senior Customer Experience Consultant - Conversational Design
TTEC DigitalRole Overview
TTEC Digital is hiring a Senior Customer Experience Consultant - Conversational Design. This is a full-time remote role, with the team based in Toronto, Ontario. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.
With the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.
This is a 100% remote opportunity with limited travel requirements.
About TTEC Digital
TTEC Digital
ttecdigital.com
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Frequently Asked Questions
How do I apply for the Senior Customer Experience Consultant - Conversational Design position at TTEC Digital?
Use the Apply button above to submit your application directly to TTEC Digital. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Senior Customer Experience Consultant - Conversational Design role at TTEC Digital remote?
Yes. This is a remote role. The team is based in Toronto, Ontario, but the position itself does not require relocating to that office.
What does a Senior Customer Experience Consultant - Conversational Design at TTEC Digital earn?
TTEC Digital has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Customer Experience Consultant - Conversational Design role at TTEC Digital posted?
This role was posted on June 18, 2026 (24 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Customer Experience Consultant - Conversational Design role at TTEC Digital require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. TTEC Digital lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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