IT Support Analyst

Full Timejunior

Denver, COPosted 2 days ago

Role Overview

Trueanomalyinc is hiring a entry-level IT Support Analyst. This is a full-time role in Denver. Part of Trueanomalyinc's Mobile hiring, posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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PythonBashShellAzureJiraORConfluenceCompensation

Job description

Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.

OUR MISSION

True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.

OUR VALUES

Be the offset. We create asymmetric advantages with creativity and ingenuity.
What would it take? We challenge assumptions to deliver ambitious results.
It’s the people. Our team is our competitive advantage and we are better together.

YOUR MISSION

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.

RESPONSIBILITIES

Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions.
Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
Install, configure, and maintain computer systems, networks, and hardware.
Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
Collaborate with other IT team members to ensure timely resolution of technical issues.
Participate in demanding on-call rotations to provide IT/Technical support 24/7.
This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission.

QUALIFICATIONS

Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
Minimum 3+ years of experience in IT support or end-user desktop support
Strong knowledge of computer systems, networks, and hardware
Excellent troubleshooting and problem-solving skills
Proficient in Bash/Shell scripting
Demonstrated proficiency with Windows and Mac OS
Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
Experience with remote support tools and technologies
Experience with cloud-based technologies and services (e.g., Azure)
Developing recommendations for procedures to prevent problems.
Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
Experience with Cisco networking equipment
Experience with Automations of basic tasks using Bash/Shell/Python scripts

COMPENSATION

Base Salary: $70,000-$95,000

Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.

ADDITIONAL REQUIREMENTS

Ability to maintain or obtain TS/SCI clearance
Work Location—this role will be fully onsite at our new Long Beach facility.
Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

About Trueanomalyinc

Trueanomalyinc

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Frequently Asked Questions

How do I apply for the IT Support Analyst position at Trueanomalyinc?

Use the Apply button above to submit your application directly to Trueanomalyinc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the IT Support Analyst position at Trueanomalyinc located?

This position is based in Denver. Trueanomalyinc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a IT Support Analyst at Trueanomalyinc earn?

Trueanomalyinc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the IT Support Analyst role at Trueanomalyinc posted?

This role was posted on July 7, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the IT Support Analyst role at Trueanomalyinc entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Trueanomalyinc has listed.

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