Technical Customer Success Manager (Coimbatore)
Troopr LabsRole Overview
Troopr Labs is hiring a mid-level Technical Customer Success Manager (Coimbatore). This is a full-time role in Coimbatore. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Troopr Labs | Remote | US Hours / Night Shift | 1-3 Years | Full time
Product: Enjo.ai Enterprise AI for Service & Support Automation
About Troopr Labs
We build AI products for modern enterprises. ~30-person team. Bootstrapped and profitable. Our products are used by 100,000+ users at companies like Starbucks, Netflix, Snowflake, and Spotify.
Enjo is an AI-first support automation platform for employee and customer support including AI Agents, AI Answers, AI Ticketing, AI Actions, and enterprise-grade support workflows.
The Role
You will own customer success after implementation: onboarding, adoption, customer health, first-level technical support, escalations, retention readiness, and ongoing value realization.
This is not a sales role and does not carry a sales target.
We're looking for someone who can go deeper than relationship management. You should be able to understand the product, customer workflows, integrations, configuration issues, AI agent behavior, and support automation outcomes well enough to diagnose problems, guide customers, and work effectively with Product and Engineering.
What You'll Do
- Customer onboarding, implementation, and rollout activities.
- Own day-to-day customer success, adoption, health, and engagement.
- Build strong relationships with customer stakeholders and become a trusted advisor.
- Drive time-to-value and successful adoption of Enjo AI Agents.
- Understand customer support workflows and translate them into effective Enjo usage.
- Monitor usage, customer health, risks, adoption gaps, and customer sentiment.
- Run customer check-ins, success reviews, and escalation follow-ups.
- Provide first-level technical support and troubleshoot customer issues.
- Triage issues across configurations, workflows, integrations, data, AI responses, and product behavior.
- Collaborate with Product, Engineering, and Support teams to resolve customer issues quickly.
- Identify expansion opportunities and share relevant insights internally Troopr Labs | Remote | US Hours / Night Shift | 1-3 Years | Full time
Product: Enjo.ai Enterprise AI for Service & Support Automation
About Troopr Labs
We build AI products for modern enterprises. ~30-person team. Bootstrapped and profitable. Our products are used by 100,000+ users at companies like Starbucks, Netflix, Snowflake, and Spotify.
Enjo is an AI-first support automation platform for employee and customer support including AI Agents, AI Answers, AI Ticketing, AI Actions, and enterprise-grade support workflows.
The Role
You will own customer success after implementation: onboarding, adoption, customer health, first-level technical support, escalations, retention readiness, and ongoing value realization.
This is not a sales role and does not carry a sales target.
We're looking for someone who can go deeper than relationship management. You should be able to understand the product, customer workflows, integrations, configuration issues, AI agent behavior, and support automation outcomes well enough to diagnose problems, guide customers, and work effectively with Product and Engineering.
What You'll Do
- Customer onboarding, implementation, and rollout activities.
- Own day-to-day customer success, adoption, health, and engagement.
- Build strong relationships with customer stakeholders and become a trusted advisor.
- Drive time-to-value and successful adoption of Enjo AI Agents.
- Understand customer support workflows and translate them into effective Enjo usage.
- Monitor usage, customer health, risks, adoption gaps, and customer sentiment.
- Run customer check-ins, success reviews, and escalation follow-ups.
- Provide first-level technical support and troubleshoot customer issues.
- Triage issues across configurations, workflows, integrations, data, AI responses, and product behavior.
- Collaborate with Product, Engineering, and Support teams to resolve customer issues quickly.
- Identify expansion opportunities and share relevant insights internally
About Troopr Labs
Troopr Labs
Frequently Asked Questions
How do I apply for the Technical Customer Success Manager (Coimbatore) position at Troopr Labs?
Use the Apply button above to submit your application directly to Troopr Labs. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Customer Success Manager (Coimbatore) position at Troopr Labs located?
This position is based in Coimbatore. Troopr Labs has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Customer Success Manager (Coimbatore) at Troopr Labs earn?
Troopr Labs has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Customer Success Manager (Coimbatore) role at Troopr Labs posted?
This role was posted on July 1, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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