Customer Success Manager – Electronics Procurement & Supply Chain

About

We are the world's only provider of electronic component spend analytics and risk intelligence powered by real customer data. With clients spanning industries from Industrial to Automotive to Medical and beyond, we help some of the world's largest organizations identify and realize cost savings and risk mitigation opportunities for the electronics that they purchase. We do so by making the notoriously opaque electronic components marketplace clear to buyers through the use of our technology platform, SupplyLens™ Pro.

SupplyLens™ Pro empowers buyers to benchmark their performance in procuring electronics against the wider market using actual customer data. The company is well known as an award-winning technology provider to procurement organizations.

Why Join us?

We’re a multicultural and diverse team. Put simply, our differences are our strengths. All ideas are heard, and the best one’s win. We work with cutting edge technology. The company brings together some of the country’s top technology and analytics experts to solve complex industry challenges and make a meaningful difference for customers.

Company growth means your career can accelerate. Executives and managers take genuine interest in your career progression. Let’s face it, no one gets to the top on their own! The company is experiencing rapid growth and is looking for you to be part of the journey. So, if you’re a ‘builder’ at heart or a subject matter expert with a can-do attitude and want to be a part of making something really special, this is a great place to be!

What can you expect? How about: a robust benefits plan, a remote/hybrid work environment, competitive compensation, social events, lunch & learns and of course an awesome team of colleagues to work with!

Job Description

This is not a traditional SaaS Customer Success role.

We are specifically looking for someone with hands-on experience in electronics procurement, component sourcing, commodity management, supply chain, or electronic manufacturing environments.

You may currently work for:

• An OEM
• EMS provider
• Electronic component distributor
• Component manufacturer
• Procurement or strategic sourcing team
• Supply chain or commodity management function

If you understand:

• Component pricing volatility
• Supplier negotiations
• Lead times and allocation challenges
• BOM cost pressures
• Commodity management strategies
• Electronic component sourcing challenges

We can teach you the SaaS and Customer Success side.

This role is ideal for someone who enjoys building relationships, advising customers, solving business problems, and influencing procurement strategy using data-driven insights.

Key Responsibilities Account Ownership & Customer Success

• Own a portfolio of accounts and be accountable for retention, growth, and customer health;
• Build strong relationships across multiple stakeholders, from tactical users to executive decision-makers;
• Develop and execute account plans aligned to customer business objectives;
• Identify early warning signals (low usage, disengagement, value gaps) and take proactive action;
• Lead onboarding and drive time-to-value for new customers.

Value Delivery & Industry Advisory

• Leverage your electronics / procurement expertise to contextualize the data;
• Translate insights into clear, actionable recommendations for buyers and commodity managers;
• Educate customers on market dynamics, pricing trends, and supplier behavior.

Commercial Ownership (Renewals & Upsells)

• Own and lead renewal negotiations and contract discussions;
• Identify and qualify upsell / expansion opportunities;
• Build business cases and defend pricing with confidence;
• Navigate complex organizations to identify decision-makers and buying processes.

Product Adoption & Enablement

• Drive consistent platform usage and embed it into customer workflows;
• Train users and promote best practices in data-driven procurement;
• Gather structured customer feedback and influence product improvements.

Cross-Functional Collaboration

• Act as the voice of the customer internally.
• Partner with Sales, Product, Engineering and Data teams to resolve issues and improve outcomes.
• Escalate risks proactively and drive resolution on a timely manner.

What We’re Looking For

The most important requirement for this role is industry experience within electronic manufacturing procurement or supply chain.

We are far more interested in candidates who understand the electronics ecosystem than candidates coming purely from a traditional SaaS Customer Success background.

Ideal Background Includes

• Electronics procurement;
• Strategic sourcing;
• Commodity management;
• Supply chain management;
• Vendor or supplier management;
• Component purchasing;
• EMS, OEM, distributor, or manufacturer experience.

You’ll Likely Succeed If You

• Understand how electronic components are sourced and negotiated;
• Are comfortable discussing pricing, lead times, shortages, and supplier strategies;
• Enjoy building relationships and influencing stakeholders;
• Can communicate confidently with both operational teams and executives;
• Are curious, analytical, and commercially minded;
• Want to transition your industry expertise into a strategic, technology-driven role.

Customer-facing, account management, sales, or SaaS experience is considered an asset, but not a requirement.

Qualifications

• 4+ years of experience in electronics procurement, sourcing, commodity management, supply chain, or related roles;
• Experience within an OEM, EMS provider, electronic component distributor, or manufacturer strongly preferred;
• Diploma or degree in Supply Chain, Electronics, Engineering, Operations, Business, or related field;
• Strong communication and relationship-building skills;
• Comfortable learning technology platforms and working with data;
• Experience with CRM tools (HubSpot or similar) is an asset.
• Excellent verbal and written communication skills.
• Flexibility to occasionally work outside of normal business hours to support global customers across time zones.

Why build a career with us

We are an equal opportunity Employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact the Human Resources department and we will make all reasonable efforts to accommodate your request. We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role.

We thank everyone for their interest; however, only applicants continuing in the recruitment process will be contacted.

Pay: $90,000.00-$105,000.00 per year

Benefits

• Extended health care
• Work from home

Application question(s):

• This role has a defined salary range. Have you reviewed the range and are you comfortable with it?
• Where are you currently based, and are you able to work primarily within Eastern Time Zone (EST) hours?
• How many years of experience do you have in electronics procurement, sourcing, commodity management, or supply chain?
• Have you worked directly with electronic components, BOMs, lead times, pricing, or supplier negotiations? Please briefly explain.
• Which type of organization have you worked in? OEM, EMS provider, electronic component distributor, manufacturer, or other?
• What electronic components or commodities have you worked with most often?
• Have you worked directly with customers, suppliers, internal stakeholders, or executives in a role where you had to explain procurement or supply chain information? Please briefly explain.

Work Location: Remote