Implementation Specialist ( 18 months contract)

At NAVEX, were transforming the worldmaking it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are looking for an 18-month contract Implementation Specialist to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success!

Are you someone who is organized, detail-oriented, and an excellent communicator? Are you interested in building a career in Project Management? If so, this Implementation Specialist role may be a great fit for you!

NAVEX is seeking a contract Implementation Specialist for an 18-month engagement who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. In this role, you will leverage the implementation team’s collective experience and learn our highly effective project management methodology while owning a portfolio of implementation projects, with a focus on successful and on-time delivery.

As an Implementation Specialist, you will manage project timelines, support customers in planning and tracking key deliverables, configure customer software solutions, and lead virtual customer meetings and training sessions.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.

High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.

Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.

Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.

Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do

Provide world-class customer service to all NAVEX customers

Proactively reach out to existing customers to initiate and coordinate migration efforts, clearly communicating the benefits of transitioning from legacy platforms to NAVEX solutions

Set expectations, establish project timelines, and motivate our customers to deliver within scope and on time

Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects

Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion

Maintain accurate customer and project records

Demonstrate use cases for migration effort

Configure customer software using proprietary tools

Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested

Maintain individual Key Performance targets

Be present in the NAVEX office at least 2 days per week

Work on other exciting internal initiatives, as specified by your team manager

What you’ll bring

2+ years experience in account management, customer success, implementation, project management or licensing role

SaaS experience strongly desired

Experience supporting North American customers via phone and email

Superior verbal and written communication skills A high level of attention to detail, excellent follow through, consistently reliable and accountable The ability to work independently as a self-starter and within a team environment The ability to learn and assimilate new information quickly

Flexibility to adjust to a dynamic work environment and contribute to a growing team The ability to manage multiple projects simultaneously and work within fixed deadlines The ability to foster customer relationships

Working knowledge of Microsoft Office and Salesforce

Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impac