Role Overview
Triumph Arcade is hiring a Customer Support Agent. This is a full-time remote role, with the team based in US Remote. Part of Triumph Arcade's Trading hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Salary Context
Salary is not disclosed in this posting. Market median for Trading roles is $150k-$200k (based on 71 comparable listings). Many employers share specifics during the interview process or after an initial screen.
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Job description
As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role.
What You'll Do
- Respond to user inquiries across our support channels with speed, empathy, and accuracy.
- Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
- Advocate for users internally by surfacing recurring problems so we can fix root causes.
- Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.
- Contribute ideas and improvements that help the support team scale for the future.
Qualifications
- Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly.
- Availability to work a full time 40-hour weekly schedule.
- Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations.
- Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality.
- Previous customer support experience is a plus.
- Familiarity with the TCG and/or gaming world is a plus.
- Your own computer and a reliable internet connection.
Why Triumph?
- Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.
- High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will.
- High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.
- Competitive pay. $21/hour to start.
About Triumph Arcade
Triumph Arcade
6 other open roles at Triumph Arcade on TryApplyNow.
Frequently Asked Questions
How do I apply for the Customer Support Agent position at Triumph Arcade?
Use the Apply button above to submit your application directly to Triumph Arcade. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Support Agent role at Triumph Arcade remote?
Yes. This is a remote role. The team is based in US Remote, but the position itself does not require relocating to that office.
What does a Customer Support Agent at Triumph Arcade earn?
Triumph Arcade has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Agent role at Triumph Arcade posted?
This role was posted on June 9, 2026 (31 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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