Technical Curriculum Developer / Instructional Designer _ Pan India _ Remote

What You Will Do

• Be part of a content and curriculum design team focused on delivering high-quality Instructor-Led Training (ILT) and eLearning courseware.
• Participate in content analysis, design, and development of learning solutions aligned with new product releases.
• Create clear, concise learning content including chapter narratives, real-world examples, use cases, and guided lab exercises.
• Update course materials and simulators based on latest product releases in collaboration with lead curriculum developers and SMEs.
• Perform quality assurance (QA), lab testing, and validation of training content and simulators.
• Identify, document, and communicate testing issues or defects to relevant stakeholders.
• Revise and enhance content including screenshots, diagrams, formatting, and branding updates.
• Compile training materials (MS Word/PPT) into final deliverables such as PDFs.
• Manage LMS/LXP activities including course metadata, lifecycle, and administration.
• Incorporate QA feedback related to writing style, grammar, accessibility, and branding standards.
• Use internal tools/LLMs to generate summaries, perform quality checks, and analyze learner feedback.
• Test hands-on lab activities in sandbox environments and improve learner experience.
• Triage and resolve learner-reported content issues.
• Support migration of legacy content to modern tools and formats.
• Develop assessments, knowledge checks, and interactive learning components.
• Assist with video content editing (basic post-production tasks).
• Support lab environments by setting up ServiceNow data packages for releases.
• Collaborate with cross-functional teams, SMEs, instructors, and stakeholders.
• Assist in project management activities like scheduling, reporting, and tracking deliverables.
• Analyze course survey data and share insights with stakeholders.

Required Skills &

Experience

• 3 6 years of experience in instructional design, eLearning, or technical training.
• Hands-on experience with ServiceNow implementation (preferred).
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, dynamic environment with shifting priorities.
• Basic understanding of web technologies (HTML, CSS, JavaScript).
• Experience with Agile or rapid development methodologies.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Experience with eLearning tools such as Articulate 360, Captivate, Camtasia, SnagIt, or ScreenFlow.
• Strong attention to detail, QA mindset, and ability to meet deadlines.
• Good presentation and stakeholder management skills.
• Willingness to work in India night shift and align with US hours when required.

Nice to Have

• Experience with multimedia, graphics, templates, and instructional design frameworks.
• Exposure to LMS/LXP platforms and course lifecycle management.
• Ability to leverage AI/LLM tools for content creation and analysis.