Application Support Analyst (Koukan Division)

Position

The candidate will provide Level 1&2 support for the core banking ecosystem of the bank. The eco-sysem includes Applications related to Transaction Banking, Financing, Client Account management, General Ledger and Financial reporting for local regulator or Head Office in Paris.

Main responsibilities

In close interaction with the various IT contributors, you will

Provide L1 and L2 application production support to internal users for the banking operations

Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis

Ensure maximum uptime for multiple production systems

Act as bridge between End Users and IT and handle the minor requests/incidents

Act as an incident owner work closely with resolution team for major incidents in the framework of Incident and Problem management processes

Work closely with internal users and external vendors to investigate and resolve production system issues

Coordinate and communicate system enhancement/bug fix requirements to respective software engineering teams

Work with different internal teams to maintain and upgrade the production systems

Participate in the Projects design and communicate on the requirements for better observability and high performance of the Production systems

Qualifications and Profile

The candidate should have minimum 5 year's experience in application support, with exposure in Banking industry

Technical Skills

• Hand on experience on UNIX, Shell scripting
• Hand on experience on RDBMS Oracle, SQL & PL/SQL
• Exposure on Docker EE, Kubernetes, Argo CD.
• Exposure in DevOps tools like Jenkins, Master Deploy etc.
• Exposure in Elastic search (KIBANA), Grafana
• Exposure in Financial Data warehouse and Business intelligence tool (SAP BI - Business Objects) is an advantage.
• Exposure in Control-M and any ETL tool is an advantage.

Nice to have

• Good knowledge of all phases of the system development and implementation life cycle (SDLC).
• Positive understanding of Incident, Problem and Change Management processes

Other Professional Skills and Mind-set

• Excellent communication and interpersonal skills.
• Strong analysis, problem solving and troubleshooting skills.
• Self motivated and excellent team player.
• Perseverance and diligence towards attaining goals and effective time management.