Senior Manager, Agile Product Delivery

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

Senior Manager Agile Product Delivery drives the development, implementation and sustainment of agile and product management practices and adoption within the strategic framework of BTS and relevant business units, across TransLink in support of BTS strategic goals. Leads a team of Product Managers, Product Owners, Scrum Masters and Analysts.

Key Accountabilities

Leads the transformation and delivery of Agile & Product Management methodology, including the development of strategies, plans, processes, and best practices.

Provides direction, leadership, mentorship and support to Product Managers and Product Owners in the development of product visions, roadmaps and delivery plans and serves as a point of escalation for issue resolution related to the strategic direction of assigned products.

Leads, defines, measures, and monitors product teams’ performance objectives for quality and service excellence. Develops and monitors KPIs and/or metrics to measure the success of the product teams.

Coaches and supports product managers and product owners in the communication of product visions and roadmaps to senior management and BTS stakeholders to ensure alignment of goals and plans.

Leads the development of business cases to secure capital and/or operating funding for product teams. Plans, manages, and reports on capital and operating budgets. Manages overall budget for product delivery as well as Agile practice improvement.

Develops risk management strategies to manage portfolio risks and ensure they are identified, understood, managed, and reported.

Drives the central coordination of the Agile Portfolio to bring forward new solutions while also ensuring the ongoing success of existing products by applying customer-centric designs which are feasible, value-add, economically viable and sustainable throughout its Lifecyle.

Drives and facilitates cross-product program increment planning and coordination to align all product teams to a shared mission and vision.

Champions and supports the creation and growth of agile communities of practices. Works closely with all groups to evaluate each team’s agile maturity and develop strategies to address gaps.

Supports Scrum Masters and People Managers to build high-performing product teams through servant leadership, coaching and training on agile and product domains.

Stays abreast of agile and product management methodologies, frameworks, and industry trends. Leads the team toward continuous improvement opportunities.

Conducts Agile training and workshops for leaders and team members as needed. Develops and delivers presentations to various levels of stakeholders and facilitates working sessions to identify resolutions to barriers to scaling the use of Agile.

Manages employees and contractors including recruiting, development, coaching, performance management and all other people management practices.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through bachelor’s degree in business administration, computer science or related discipline plus eight (8) years progressive experience in working and developing agile programs and running agile teams.

Other Requirements

Advanced knowledge of the theories, principles, practices, and techniques pertaining to Agile and Product Management, with emphasis on Agile frameworks (Scrum, Kanban, Scrumban and SAFe framework) in the software development life cycle.

Advanced knowledge with independently transitioning teams to a variation of Agile methodology and/or Product Management.

Advanced knowledge of coaching and mentoring teams on Agile and DevOps process transitions.

Solid understanding of TransLink’s strategic and operational priorities, including the policies, climate and culture that govern the organization’s political structure.

Solid ability to deploy change management approaches, best practices and tools that will support Agile Transformation.

Advanced interpersonal and communication skills to provide