Manager, IT Services and Asset Management

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

Leads the team responsible for developing the strategy, standards, processes and practices for TransLink Asset Management (ITAM) and IT Service Management (ITSM). Oversee the definition, delivery and continual improvement of established processes and procedures across the organization, leveraging the Information Technology Infrastructure Library (ITIL) framework. Contributes to the implementation and sustainment of ITAM strategies, policies, procedures, standards, and governance to effectively manage hardware and software assets while optimizing cost and value.

This is highly customer-focused, requiring strong service delivery and business aligned ITAM practices. It ensures sustainment and availability of production environments is a top priority.

KEY ACCOUNTABILITIES

Leads the design and implementation of initiatives, policies and processes aimed at improving ITAM and ITSM services and operations.

Establishes IT Asset Management (ITAM) and IT Service Management (ITSM) strategies and frameworks to support the strategic business goals and objectives of TransLink enterprise. Leads the team to develop and document the standards, processes and practices to govern these IT services.

Oversee the delivery of IT services through analysis, incident and problem management, change management and request fulfillment and oversee the process design for event management. Develop strong relationships with internal customers to understand service level expectations, identify opportunities and deliver a more efficient and cost-effective process.

Leads continual service improvement on enterprise IT services by identifying opportunities and recommends solutions for improvement around existing business/technology practices and accompanying processes and collaborates with internal support teams to ensure seamless and consistent Service delivery and service ownership from initial reporting to customer resolution / fulfillment.

Acts as the business lead for ITAM and ITSM technology platforms and recommend new methods and tools for improved efficiency.

Leads the team in all aspects of the IT Asset lifecycle from procurement to disposal. Establish and maintain accurate and complete hardware and software inventories, classify & categorize assets, govern software licensing, contracts, and entitlements to establish a compliance position, and adhere to regulatory requirements and audit controls.

Collaborates with IT finance and Vendor & Partner Management teams to help optimize IT asset value through effective asset utilization, supporting cost savings and fiscal responsibility.

Build partnerships with Business Leaders at various levels to guide strategic decision making and influence how IT can enable new sources of value. Fosters collaboration and develops highly responsive working relationships with cross functional IT teams. Champions innovation and recommends best practices as it relates to ITAM and ITSM processes.

Manages a diverse cross functional team to maintain highly reliable services with a focus on quality, business enablement and improving customer experience. Lead the team on strategies for improved services, performance, and reliability to ensure service delivery meets established standards and service level agreement.

Contributes as a key member of the IT delivery team in identifying and acting on risks and opportunities associated with ITSM and ITAM functions and alerting senior management to critical issues. Providing reports and presentations for senior management as required.

Serves on internal committees and technology projects as assigned; actively involved in the development of enterprise technology standards, processes, and performance metrics to ensure ITSM and ITAM value to the enterprise. Provides customer-centric advice and services in assessing evolving business requirement, shaping, and prioritizing technology needs, developing and delivering solutions.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through completion of a bachelor’s degree in computing science, or information systems, and six (6) years of progressively responsible experience in the information technology field covering IT service management and IT Asset Management functions. ITIL Service Management certification (Intermediate Level) is required functions or equivalent ITIL based capabilities. Experience must include four (4) years experience with the supervision and direction of staff.

OTHER REQUIREMENTS

Strong business acumen and skills in ITIL methodology and process strategy and application

Advanced experience leveraging KPIs and metrics to track and measure the quality of service.

Advanced written and verbal communication skills

Sound planning, organization, and time management skills of self and others

Advanced interpersonal skills, including relationship building, coaching, influencing, conflict resolution and presentation/facilitation skills.

Advanced problem solving and decision-making skills to identify and address roadblocks and critical issues that would impact business outcomes.

Advanced ability to lead and advise a large team of diverse technical resources.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

The salary for this position ranges from $100,080 - $150,120 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: February 23, 2026

Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.