Customer Service Representative(Portuguese Language specialist)

Job Title : Customer Service Representative (Portuguese language Specialist)

About the Role

We are hiring Portuguese Language Specialists (Non-Voice / Back Office Support) for an international customer support process. This role is ideal for professionals with 1+ year of customer service experience and strong expertise in Portuguese language communication.

Key Details :

• Location: DLF Gachibowli, Hyderabad
• Work Mode: On-site
• Shift: Rotational shifts
• Work Week: 5 Days (Rotational week offs)
• Salary: Up to 7 LPA
• Transportation: 2-way cab facility provided (Upto 25KM)

Responsibilities

• Handle customer queries via chat and email support
• Provide accurate and timely resolutions for international customers
• Maintain high standards of written communication in Portuguese & English
• Ensure adherence to process guidelines and quality parameters
• Analyze customer issues and offer effective solutions

Required Qualifications:

• Graduate(Mandatory) in any discipline
• Certified Portuguese Language Specialist (Mandatory)
• Minimum 1+ year of experience in customer service / international support
• Strong written communication in Portuguese and English
• Good problem-solving and analytical skills
• Comfortable working in rotational shifts

Preferred Skills

• Experience in non-voice (chat/email) support
• Customer-centric mindset with attention to detail
• Ability to work in a fast-paced, global environment

Additional Information

• Immediate joiners are highly preferred