Director of Customer Success Operations
TouchBistroRole Overview
TouchBistro is hiring a Director of Customer Success Operations. This is a full-time hybrid role, based in Toronto. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Lead Customer Success operations with TouchBistro in Toronto. Drive innovative systems, AI integration, and data-driven decisions to enhance customer retention and engagement. As the Senior Director of Customer Success Operations, you will play a crucial role in transforming operational workflows. Your strategic vision will focus on evolving the Customer Success tech ecosystem and ensuring effectiveness in frontline teams. You will partner with Product and Engineering to align priorities and execute initiatives that power growth and customer satisfaction. Key Responsibilities:
- Design and enhance onboarding, billing, and support workflows
- Own and optimize the Customer Success tech stack
- Manage the Customer Success data ecosystem and reporting
- Lead the integration of AI into operational processes
- Collaborate cross-functionally for strategic implementation Requirements:
- 10+ years in Customer Success Operations or RevOps
- Extensive experience with Salesforce Service Cloud
- Proficient in data analytics and ecosystem management
- Strong business acumen related to customer retention
- Comfortable in hybrid work settings Execute innovative strategies and leverage technology to ensure TouchBistro's Customer Success operates at peak performance. #J-18808-Ljbffr
Frequently Asked Questions
How do I apply for the Director of Customer Success Operations position at TouchBistro?
Use the Apply button above to submit your application directly to TouchBistro. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Director of Customer Success Operations role at TouchBistro remote or in-office?
This is a hybrid role based in Toronto. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Director of Customer Success Operations at TouchBistro earn?
TouchBistro has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Director of Customer Success Operations role at TouchBistro posted?
This role was posted on June 3, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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