Lead Customer Success Operations

Shape customer engagement at TouchBistro as the Senior Manager for Customer Success Operations. Drive impactful systems and process innovations that elevate service quality.

As a key leader, you'll take charge of the development and optimization of customer success systems, ensuring they meet operational needs. Your 7+ years of experience will help guide the design of workflows and automation, crafting strategies to enhance customer experiences in both support and success environments. This position requires teamwork with various departments to foster efficient operations.

Key Responsibilities:

• Oversee system and process enhancements for Customer Success
• Design workflows including case management in Salesforce
• Enhance tooling for high-performing support teams
• Drive automation for efficient customer processes
• Lead the CS Optimization team's roadmap and governance

Requirements

• 7+ years of relevant experience in customer operations
• Proven expertise in managing complex systems
• CRM platform proficiency, particularly Salesforce
• Strong leadership skills in cross-functional environments
• Ability to innovate and streamline processes

Leverage your strategic vision and experience to transform customer success systems at TouchBistro. #J-18808-Ljbffr