Customer Success & Technical Support Specialist

Company Description

Touch Logic Technologies Private Limited, established in 2010, is a forward-thinking IT products and services provider. The company specializes in creating innovative solutions that help bloggers and internet marketers reduce outsourcing costs, save time, and increase profitability. Known for delivering high-quality IT products and services, Touch Logic Technologies is committed to empowering its customers to elevate their businesses to new heights.

Role Description

This is a full-time, on-site role for a Customer Success & Technical Support Specialist, based in Tirunelveli. The role involves providing exceptional support to customers by addressing technical issues, ensuring customer satisfaction, and resolving real-time challenges. The specialist will be responsible for understanding customer needs, troubleshooting problems, guiding users through solutions, and enhancing the overall customer experience.

Building high-quality relationships with customers and actively contributing to their success is a key aspect of this role.

Qualifications

• Strong Customer Service and Customer Satisfaction skills to ensure a seamless client experience
• Excellent Communication skills to effectively liaise with customers and internal teams
• Good Customer Support capabilities for troubleshooting and resolving technical issues
• Proficient Analytical Skills to identify and solve real-time problems efficiently
• Ability to work collaboratively and adapt to evolving challenges
• Strong attention to detail and organizational skills
• Previous experience in technical support or a related role is a plus
• Bachelor’s degree in IT, Communications, Business, or a related field is preferred