Customer Success & Technical Support Specialist
Touch Logic TechnologiesRole Overview
Touch Logic Technologies is hiring a mid-level Customer Success & Technical Support Specialist. This is a full-time role in Tiruchirappalli. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
Touch Logic Technologies Private Limited, established in 2010, is a forward-thinking IT products and services provider. The company specializes in creating innovative solutions that help bloggers and internet marketers reduce outsourcing costs, save time, and increase profitability. Known for delivering high-quality IT products and services, Touch Logic Technologies is committed to empowering its customers to elevate their businesses to new heights.
Role Overview:
This is a full-time, on-site role for a Customer Success & Technical Support Specialist, based in Tirunelveli. The role involves providing exceptional support to customers by addressing technical issues, ensuring customer satisfaction, and resolving real-time challenges. You will be responsible for understanding customer needs, troubleshooting problems, guiding users through solutions, and enhancing the overall customer experience. Building high-quality relationships with customers and actively contributing to their success is a key aspect of this role.
Key Responsibilities:
- Strong Customer Service and Customer Satisfaction skills to ensure a seamless client experience
- Excellent Communication skills to effectively liaise with customers and internal teams
- Good Customer Support capabilities for troubleshooting and resolving technical issues
- Proficient Analytical Skills to identify and solve real-time problems efficiently
- Ability to work collaboratively and adapt to evolving challenges
- Strong attention to detail and organizational skills
Qualifications Required:
- Previous experience in technical support or a related role is a plus
- Bachelor's degree in IT, Communications, Business, or a related field is preferred
(Note: The additional details of the company were not provided in the job description.) Job Description:
Touch Logic Technologies Private Limited, established in 2010, is a forward-thinking IT products and services provider. The company specializes in creating innovative solutions that help bloggers and internet marketers reduce outsourcing costs, save time, and increase profitability. Known for delivering high-quality IT products and services, Touch Logic Technologies is committed to empowering its customers to elevate their businesses to new heights.
Role Overview:
This is a full-time, on-site role for a Customer Success & Technical Support Specialist, based in Tirunelveli. The role involves providing exceptional support to customers by addressing technical issues, ensuring customer satisfaction, and resolving real-time challenges. You will be responsible for understanding customer needs, troubleshooting problems, guiding users through solutions, and enhancing the overall customer experience. Building high-quality relationships with customers and actively contributing to their success is a key aspect of this role.
Key Responsibilities:
- Strong Customer Service and Customer Satisfaction skills to ensure a seamless client experience
- Excellent Communication skills to effectively liaise with customers and internal teams
- Good Customer Support capabilities for troubleshooting and resolving technical issues
- Proficient Analytical Skills to identify and solve real-time problems efficiently
- Ability to work collaboratively and adapt to evolving challenges
- Strong attention to detail and organizational skills
Qualifications Required:
- Previous experience in technical support or a related role is a plus
- Bachelor's degree in IT, Communications, Business, or a related field is preferred
(Note: The additional details of the company were not provided in the job description.)
Frequently Asked Questions
How do I apply for the Customer Success & Technical Support Specialist position at Touch Logic Technologies?
Use the Apply button above to submit your application directly to Touch Logic Technologies. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success & Technical Support Specialist position at Touch Logic Technologies located?
This position is based in Tiruchirappalli. Touch Logic Technologies has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success & Technical Support Specialist at Touch Logic Technologies earn?
Touch Logic Technologies has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success & Technical Support Specialist role at Touch Logic Technologies posted?
This role was posted on April 23, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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