Role Overview
Toshvin Analytical is hiring a senior-level Manager - Customer Support. This is a full-time role in New Delhi. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to: hidden_email
Position : Manager - Customer Support
Reports to:: DRM
Location : New Delhi
Years of Experience :8 - 12 years of Experience. Relevant Experience in the field of Analytical Service Industry
Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics
Prefered Qualification :B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering
Responsibilities
Candidates will be responsible for field servicing of high-tech analytical instruments like GCs, GC MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
Effectively communicates and escalates complex & unresolved problems and issues to higher level
Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
Train other field engineers and customers
Willing to travel to other regions based on requirement
Responsibilities include ensuring customer satisfaction and generating service and spares income
Key Success Behaviours (Key Competencies):
Sincere and hard working
Good in verbal and written communication (Preferred Language English)
Sound technical knowledge in field servicing of high-tech analytical instruments
Having Experience of working in team or team handling will be an advantage
Should be willing to travel extensively
Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to: hidden_email
Position : Manager - Customer Support
Reports to:: DRM
Location : New Delhi
Years of Experience :8 - 12 years of Experience. Relevant Experience in the field of Analytical Service Industry
Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics
Prefered Qualification :B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering
Responsibilities
Candidates will be responsible for field servicing of high-tech analytical instruments like GCs, GC MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
Effectively communicates and escalates complex & unresolved problems and issues to higher level
Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
Train other field engineers and customers
Willing to travel to other regions based on requirement
Responsibilities include ensuring customer satisfaction and generating service and spares income
Key Success Behaviours (Key Competencies):
Sincere and hard working
Good in verbal and written communication (Preferred Language English)
Sound technical knowledge in field servicing of high-tech analytical instruments
Having Experience of working in team or team handling will be an advantage
Should be willing to travel extensively
Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction
About Toshvin Analytical
Toshvin Analytical
toshvin.com
Frequently Asked Questions
How do I apply for the Manager - Customer Support position at Toshvin Analytical?
Use the Apply button above to submit your application directly to Toshvin Analytical. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager - Customer Support position at Toshvin Analytical located?
This position is based in New Delhi. Toshvin Analytical has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager - Customer Support at Toshvin Analytical earn?
Toshvin Analytical has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager - Customer Support role at Toshvin Analytical posted?
This role was posted on June 26, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Manager - Customer Support role at Toshvin Analytical require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Toshvin Analytical lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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