Coordinator, Training and Quality Assurance (12290)

Coordinator, Training and Quality Assurance (12290)

Join to apply for the Coordinator, Training and Quality Assurance (12290) role at Toronto Transit Commission (TTC)

Toronto Transit Commission (TTC) provided pay range

This range is provided by Toronto Transit Commission (TTC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$87,596.60/yr - CA$109,509.40/yr

JOB INFORMATION

Requisition ID: 12290

Number of Vacancies: 1

Salary Information: $87,596.60 - $109,509.40

Employment Type: Regular

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day (Onsite)

Posted On: December 24, 2025

Last Day to Apply: January 07, 2026

Reports to: Manager, Overhead The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Are you looking for a new and exciting job opportunity? We are currently seeking a Coordinator, Training and Quality Assurance to join our Streetcar team!

What You Will Do

You will provide day-to-day leadership within the portfolio by developing and maintaining a comprehensive training program that ensures the curriculum remains current and aligned with work requirements, legislation, safety standards, TTC policy, and industry best practices. As the subject matter expert, you will lead all departmental training initiatives and oversee courses offered through internal TTC sources such as the Operations Training Center (OTC), Employee Development, Safety and Environment, as well as external vendors. You will be collaborating with management and supervisory personnel, you will identify training needs, forecast budgets, and ensure curriculum development reflects job functions, legislative requirements, and safety standards.

Your responsibilities include forecasting training demands, coordinating with internal suppliers, delivering training sessions, and preparing printed and electronic materials, including lesson plans, workbooks, and teaching aids. You will assess current and future training needs through research, surveys, and policy reviews, and develop department-level safety programs while managing the rollout of corporate and group initiatives. Additionally, you will implement quality control methods for training, audit courses, coordinate action plans, and publish performance measures related to quality assurance.

Acting as the department’s Learning Management System (LMS) and SAP coordinator, you will provide guidance on system use, participate in LMS/SAP project teams, and support integration of new learning technologies.

Skills

• Maintain documentation and historical records
• Apply the principles and practices of quality assurance
• Plan and organize activities / projects to meet section and organizational goals
• Use office technology, software and applications
• Train and instruct individuals and / or groups
• Communicate in a variety of mediums

What Qualifications Do You Bring

• A post-secondary college diploma or university degree in a related discipline, or a combination of education, training and experience deemed to be equivalent.
• A certificate in Adult Education, Teacher/Trainer of Adults or Adult Learning & Development is considered an asset.
• A certification in occupational health and safety technology or Canadian Registered Safety Professionals (CRSP) would also be considered an asset.
• Extensive knowledge of planning and scheduling techniques, as well as monitoring and control methodologies.
• Ability to forecast the training needs of a large department including potential budgetary requirements.
• Experience using a Learning Management System (LMS) / Learning Centre (SAP) or similar to track, report, create and deliver training sessions, courses or programs within a large staff and unionized environment.
• Knowledge of the operations and services available through the Ontario Ministry of Labour, Training and Skills Development. This includes programs that support